9-1-1 is the phone number which should be dialled from anywhere on the island of Montréal to contact emergency services such as:
Call 9-1-1, this number is restricted for emergencies only.
When the 9-1-1 operator answers, immediately specify:
In addition, you must answer the questions that will follow in order to determine if the situation requires multiple emergency service providers and those appropriate to the circumstances.
If you hear “9-1-1 keep the line”, do not hang up.
Remaining on the line ensures that your call remains in priority. A few seconds later your call will be answered.
If you call 9-1-1 by mistake remain on the line and inform the operator that it was a call in error. This will avoid sending emergency resources unnecessarily to check if you need assistance.
Non-urgent calls to the police : 514-280-2222
If you need information on a NON-URGENT municipal service (libraries, parks, tax service, garbage pickup, etc), please dial 3-1-1.
Leave the following information close to the telephone or posted on the refrigerator
Neither on your residential telephone or on your cell phone. This avoids the possibility of dialling the
emergency number by accident.
When you dial 9-1-1 from a cell phone, the address information that appears on the dispatcher’s screen is very different from what appear swhen you dial 9-1-1 from a land line.
A land line sends the 9-1-1 dispatcher the real address where the phone is plugged in, along with the associated name and phone number.
With a cell phone, geographic data (longitude and latitude) appear on the dispatcher’s screen, showing where the caller is, within 10 to1200 metres, based on the global positioning system (GPS), triangulation technology and signal strength.
Canadian Radio-television and Telecommunications Commission (CRTC)