For a number of minor crimes (theft from vehicles or misdemeanours, for example), the citizens of Greater Montréal are invited to go to the police station to file a report or have a police officer do so. Every year, about 60,000 incident reports are filed in this way.

The SPVM plans to improve this aspect of its service quality by offering more ways to report events and by increasing the hours during which reports can be filed. There will be four ways for citizens to report non-urgent events: by phone, online, at PDQ counters and at mobile counters.

Filing reports by phone

Since February 2008, the new Incident report filing centre, CRRÉ (Centre de redaction de rapports d'événements), offers greater flexibility for filing incident reports. Citizens can now phone in their report rather than going to the police station in person. This service is open  from 8 AM to 10 PM, 7 days a week

Telephone report filing is available in any of the following situations:

• Theft from and on a vehicle
• Certain simple thefts without violence
• Misdemeanours (vandalism, trespassing, etc.)
• Lost objects that require a police report          

To file a report by phone, the citizen calls 9-1-1 and a police emergency analyst determines the nature of the incident and, if appropriate, suggests that the information be forwarded to the CRRÉ. Then the CRRÉ staff contacts the citizen within 24 hours to complete the incident report.

Filing reports at the counter

Those who prefer to go to their PDQ to file an incident report will still be able to do so. To this end, each of the 33 PDQs will offer counter service. In 31 PDQs, counter service will be open every day from 9 AM to 7 PM. Because of their particular nature, the two main downtown PDQs (PDQ 20 and PDQ 21) will remain open at all times.

Filing reports at the mobile counter

At festive events (neighbourhood celebrations, festivals, sports and cultural events, etc.) or in target sectors, reports may be filed on site, at a specially designated and identified SPVM vehicle. In addition to increasing police presence in certain target areas, the mobile counter offers additional local service to the citizens, not only making it easier for people to report minor crimes but also facilitating the communication of prevention and security advice to the public.

Alternate information

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