911

Call 911, this number is restricted for emergencies only.

When the 911 operator answers, immediately specify:

• The location and nature of the emergency
• Where you are calling from

In addition, you must answer the questions that will follow in order to determine if the situation requires multiple emergency service providers and those appropriate to the circumstances. 

If you hear “911 keep the line”, do not hang up.

Remaining on the line ensures that your call remains in priority. A few seconds later your call will be answered.

If you call 911 by mistake remain on the line and inform the operator that it was a call in error. This will avoid sending emergency resources unnecessarily to check if you need assistance.

Call your local police station

If you need information on a NON-URGENT municipal service (libraries, parks, tax service, garbage pickup, etc), please dial 311.

For general information call : 514-280-2222

When someone is babysitting in your home

Leave the following information close to the telephone or posted on the refrigerator

• The home phone number
• The home address

Never program 911

Neither on your residential telephone or on your cell phone. This avoids the possibility of dialling the
emergency number by accident.

When you dial 911 from a cell phone, the address information that appears on the dispatcher’s screen is very different from what appear swhen you dial 911 from a land line.

A land line sends the 911 dispatcher the real address where the phone is plugged in, along with the associated name and phone number.

With a cell phone, geographic data (longitude and latitude) appear on the dispatcher’s screen, showing where the caller is, within 10 to1200 metres, based on the global positioning system (GPS), triangulation technology and signal strength.

Canadian Radio-television and Telecommunications Commission (CRTC)