Type of job

The job consists of receiving and processing emergency calls from the public so that the appropriate assistance can be provided, in order to safeguard individuals, the public and property.

Education

Have a high school diploma (DES).

Experience

Have at least two (2) years of experience in a similar job situation (i.e., a customer service call centre).

Knowledge/skills

• Written and spoken French and English
• Ability to process written or oral information
• Typing
• Knowledge of office technology or specialized software
• Stress tolerance
• Problem-solving ability
• Oral communications
• Customer sense
• Autonomy / initiative

The evaluation process includes six stages and a training program

1. Written exam (French/English languages, ability to process information)
2. Audio-typing test
3. Spoken English understanding test (oral)
4. Selection interview
5. Psychometric test
6. Security background check and reference check (retained candidates must satisfy a security background check and reference check, in accordance with SPVM rules)

Training

4-week qualifying training program:

• Customer service
• Switchboard
• Geography
• Operating modes
• Automated call forwarding systems

Work schedule

Full and part time.

On rotation with day, evening and night shift, from Sunday to Saturday, based on operational needs.

How to apply

Applications are only accepted when the position is posted on the Ville de Montréal website: www.ville.montreal.qc.ca

At the left side of the page is a grey box titled “Announcements”:

• Click on “Offers of Employment” (this section is offered in French only)
• Scroll down slightly and select “Col blanc”

The job offer, if available, is listed as “Préposé aux communications d’urgence.” The method for applying and the required documents are explained in the job offer.

Alternate information

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