A new service to make life simpler for Montrealers

February 11, 2008 - In 2008, the Ville de Montréal and its police service (SPVM) are launching a new generation of neighbourhood policing with a new service coverage plan. Ten years after we rolled out our widely-praised neighbourhood policing model, the SPVM is introducing another innovation with new approaches to provide even better service to the public.

The Centre de rédaction de rapports d'événements (CRRÉ or report filing centre): a crucial component of the service coverage plan

The CRRÉ is one of the essential parts of the new service coverage plan. Creating the CRRÉ allowed the SPVM to take 115 officers off of administrative duties and assign them to the neighbourhood stations.

This purpose of this reorganization is to:

• Coordinate PDQ support actions locally
• Provide integrated public security services
• Make the neighbourhood stations more robust and independent
• Promote problem resolution through multidisciplinary teams
• Support front-line workers

The CRRÉ: greater flexibility for citizens

With the CRRÉ, the SPVM can offer greater flexibility for filing incident reports. Citizens can now phone in their report rather than going to the police station in person. Not only that, but the report centre will offer extended hours, from 8 AM to 10 PM, 7 days a week. This service makes things much easier for people who find it inconvenient to get to their local station.

To file a report by phone, the citizen calls 9-1-1 and a police emergency analyst determines the nature of the incident and, if appropriate, suggests that the information be forwarded to the CRRÉ. Then the CRRÉ staff contacts the citizen within 24 hours to complete the incident report.

Telephone report filing is available in any of the following situations:

• Theft from and on a vehicle
• Certain simple thefts without violence
• Misdemeanours (vandalism, trespassing, etc.)
• Lost objects that require a police report

Typical call processing sequence (PDF)

Modification of policing map

The next generation of neighbourhood policing strengthens the postes de quartier. Under the new system, some neighbourhood stations have been merged in order to:

• Increase the number of police officers
• Give them greater independence for solving local issues
• Provide them with the tools to develop an integrated service offer (investigations, traffic, intervention, etc.)

A set of criteria closely linked to the neighbourhood police objectives was used to plan the modifications of the policing map:

• Match the main political and administrative borders (harmonization with municipal structures was a key objective)
• Reflect existing neighbourhoods
• Keep the territories to a manageable, human size
• Stay within natural barriers and observe geographical reference points
• Maintain current PDQ borders

If you're curious for a glimpse inside the Centre de rédaction de rapports d'événements, check out our photo gallery.

Alternate information

Postes de quartier map

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