A new service to make life simpler for Montrealers
February 11, 2008 - In 2008, the Ville de Montréal and its police service (SPVM) are launching a new generation of neighbourhood policing with a new service coverage plan. Ten years after we rolled out our widely-praised neighbourhood policing model, the SPVM is introducing another innovation with new approaches to provide even better service to the public.
The Centre de rédaction de rapports d'événements (CRRÉ or report filing centre): a crucial component of the service coverage plan
The CRRÉ is one of the essential parts of the new service coverage plan. Creating the CRRÉ allowed the SPVM to take 115 officers off of administrative duties and assign them to the neighbourhood stations.
This purpose of this reorganization is to:
The CRRÉ: greater flexibility for citizens
With the CRRÉ, the SPVM can offer greater flexibility for filing incident reports. Citizens can now phone in their report rather than going to the police station in person. Not only that, but the report centre will offer extended hours, from 8 AM to 10 PM, 7 days a week. This service makes things much easier for people who find it inconvenient to get to their local station.
To file a report by phone, the citizen calls 9-1-1 and a police emergency analyst determines the nature of the incident and, if appropriate, suggests that the information be forwarded to the CRRÉ. Then the CRRÉ staff contacts the citizen within 24 hours to complete the incident report.
Telephone report filing is available in any of the following situations:
Modification of policing map
The next generation of neighbourhood policing strengthens the postes de quartier. Under the new system, some neighbourhood stations have been merged in order to:
A set of criteria closely linked to the neighbourhood police objectives was used to plan the modifications of the policing map:
If you're curious for a glimpse inside the Centre de rédaction de rapports d'événements, check out our photo gallery.
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