The main goal of the service-based approach is to satisfy the citizens of Montréal.

The Service de police de la Ville de Montréal (SPVM) focuses on serving the public, meeting their needs and creating a feeling of confidence in the organization.

The central role of the SPVM is to ensure the safety and well-being of all citizens. It is crucial to offer quality, professional service and, in police dealings with the public, to adopt a service-based approach rooted in courtesy and mutual respect.

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